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Bombas
We make the most comfortable apparel while giving back to those in need by donating a product for every product sold.
e-commerce • apparel • philanthropy • corporate social responsibility • design
51 - 200
đź’° Secondary Market on 2021-12
Senior Manager, Customer Happiness
August 23
🇺🇸 United States – Remote
đź’µ $114k - $122k / year
⏰ Full Time
đźź Senior
♟ Business Operations & Strategy
Bombas
We make the most comfortable apparel while giving back to those in need by donating a product for every product sold.
e-commerce • apparel • philanthropy • corporate social responsibility • design
51 - 200
đź’° Secondary Market on 2021-12
Description
• Responsible for leading the Customer Happiness Team in optimizing customer service operations • Create strategic direction and partner with cross functional stakeholders • Manage team focused on Service, Efficiency, and Quality improvement • Oversee customer service operations for timely resolution of inquiries • Monitor department KPIs and implement solutions for improvements
Requirements
• 5+ years of Customer Service experience with 2+ mentoring and developing direct reports • Data visualization and manipulation skills used to inform strategic changes • Proficiency in G-Suite, Excel, BI & Analytics tools such as Looker • Experience with Gladly and generative AI powered tools preferred • Ability to adhere to and enforce project timelines and scheduled deadlines • Detail-oriented with exceptional organization, task and time management • Self-motivated, highly flexible and proactive with a team mentality • Overall positive attitude with a passion for learning
Benefits
• Competitive compensation • Employer paid health, medical and dental benefits • 401k with match • Paid parental leave • Snacks, socks and a fun, relaxed office environment • Office lunches, offsite team outings and company retreats • Volunteer opportunities as a team • Equity in the business for all full-time employees • Flexible paid time off including over 20 paid company holidays • Unlimited vacation, sick, and wellness days • Monthly phone stipend • $100 monthly wellbeing reimbursement
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