Technical Support Engineer

July 2

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Description

• Act as Level 2 support • Provide timely and accurate feedback to customers • Investigate technical issues and provide recommendations • Classify urgency of service incidents • Educate/support client services teams • Document work-around of known technical issues • Define documentation process for product changes • Collect context information and record in Jira

Requirements

• High level of engagement and passion • Critical thinking and organization • Communication and collaboration skills • Mastering one programming language (C++, Java, Python, JavaScript) • Familiarity with RESTful and Websocket protocols • Experience with monitoring & troubleshooting tools (Linux Shell Script, SQL, ELK, Grafana)