Technical Support Engineer
July 3
Description
• Act as Level 2 support for technical issues. • Investigate technical issues and provide analysis. • Classify urgency of service incidents and escalate issues. • Educate client services teams to improve client response. • Document workarounds for known issues and product changes. • Collect context information for internal teams and record in Jira.
Requirements
• Communication skills essential for daily operations. • Experience with JIRA, Zendesk, and Telegram. • Development skills in languages like C++, Java, Python, JavaScript. • Familiarity with RESTful and Websocket protocols. • Monitoring tools such as Linux Shell Script, SQL, ELK (Kibana), Grafana.
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