Bondex
Bondex is building the leading Web3 professional network, aiming to monetize networks and advance careers by connecting talent with top companies. With over 4 million users, Bondex offers a platform where professionals can create an evolving profile showcasing their credentials and building an OnChain reputation. The platform enables users to earn through their network with referral bounties, bond points, and $BDXN airdrops. It also provides AI-powered job matching and candidate screening tools to help users discover job opportunities and rise to the top of hiring lists. Bondex serves Web3 companies in finding their next hire through its extensive talent network.
Technical Support Engineer
July 3, 2024
Bondex
Bondex is building the leading Web3 professional network, aiming to monetize networks and advance careers by connecting talent with top companies. With over 4 million users, Bondex offers a platform where professionals can create an evolving profile showcasing their credentials and building an OnChain reputation. The platform enables users to earn through their network with referral bounties, bond points, and $BDXN airdrops. It also provides AI-powered job matching and candidate screening tools to help users discover job opportunities and rise to the top of hiring lists. Bondex serves Web3 companies in finding their next hire through its extensive talent network.
Description
• Act as Level 2 support for technical issues. • Investigate technical issues and provide analysis. • Classify urgency of service incidents and escalate issues. • Educate client services teams to improve client response. • Document workarounds for known issues and product changes. • Collect context information for internal teams and record in Jira.
Requirements
• Communication skills essential for daily operations. • Experience with JIRA, Zendesk, and Telegram. • Development skills in languages like C++, Java, Python, JavaScript. • Familiarity with RESTful and Websocket protocols. • Monitoring tools such as Linux Shell Script, SQL, ELK (Kibana), Grafana.
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