Technical Support Engineer
July 3
Description
• Act as Level 2 support for technical issues. • Investigate technical issues and provide analysis. • Classify urgency of service incidents and escalate issues. • Educate client services teams to improve client response. • Document workarounds for known issues and product changes. • Collect context information for internal teams and record in Jira.
Requirements
• Communication skills essential for daily operations. • Experience with JIRA, Zendesk, and Telegram. • Development skills in languages like C++, Java, Python, JavaScript. • Familiarity with RESTful and Websocket protocols. • Monitoring tools such as Linux Shell Script, SQL, ELK (Kibana), Grafana.
Apply NowBuilt by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com
Search
Search Jobs by countrySearch jobs by citySearch jobs by stateSearch jobs by job titleSearch entry-level jobsSearch junior-level jobsSearch senior-level jobsSearch H1B visa jobsSearch Skilled Worker Visa jobs in the UKSearch jobs by tech stackSearch jobs by contract typeSearch remote internshipsSearch remote part-time jobsJobs by Country
Remote jobs United StatesRemote jobs AustraliaRemote jobs BrazilRemote jobs CanadaRemote jobs FranceRemote jobs IrelandRemote jobs GermanyRemote jobs NetherlandsRemote jobs SpainRemote jobs UKPopular Jobs
Remote data analyst jobsRemote devops jobsRemote executive assistant jobsRemote product designer jobsRemote QA engineer jobsRemote recruiter jobsRemote sales jobsRemote SDR jobsRemote software engineer jobsRemote UX researcher jobsJobs by Type
Remote full-time jobsRemote part-time jobsRemote contract jobsRemote internship jobsRemote entry-level jobs (no experience required)Remote junior jobs (1-3 years of experience)Digital nomad jobsHigh paying remote jobsLegitimate and real work from home jobsRemote jobs with no degree required