Technical Support Engineer
July 3
Description
• Act as Level 2 technical support, providing feedback to customers and client service teams. • Investigate technical issues, analyze logs, and provide recommendations. • Classify issue urgency and escalate as needed. • Document work-arounds for known technical issues and educate client service teams. • Record information in Jira for further analysis or bug fixes.
Requirements
• Strong communication and collaboration skills. • Development capabilities for trading programs via API. • Experience with JIRA, Zendesk, and Telegram. • Proficiency in at least one programming language (C++, Java, Python, JavaScript). • Familiarity with RESTful and Websocket protocols. • Knowledge of monitoring and troubleshooting tools like Linux Shell Script, SQL, ELK (Kibana), and Grafana.
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