Technical Support Engineer
July 3
Description
• Act as Level 2 technical support to provide feedback to customers and client teams. • Investigate technical issues, perform log analysis, and provide recommendations. • Classify service incident urgency and escalate as necessary. • Document work-around for known technical issues and suggest improvements. • Engage with clients to support their trading program implementation with the API.
Requirements
• Communication and collaboration are essential in daily operations. • Experience with JIRA, Zendesk, and Telegram for communication. • Development capabilities are required, must know one programming language (C++, Java, Python, JavaScript). • Familiarity with RESTful and Websocket protocols is necessary. • Knowledge of monitoring tools like Linux Shell Script, SQL, ELK (Kibana), and Grafana is encouraged.
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