Technical Support Engineer

July 3

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Description

• Act as Level 2 support providing timely and accurate feedback to customers • Investigate technical issues, perform analysis, and provide recommendations • Classify urgency of service incidents and escalate appropriately • Contribute to educating and supporting client services teams • Define documentation processes for product changes • Use JIRA for recording issue context and raising it to Dev Team

Requirements

• Master at least one programming language (C++, Java, Python, JavaScript, etc.) • Familiar with RESTful and Websocket protocols • Use multiple channels for internal and external communication including JIRA, Zendesk, and Telegram