Bondex
Bondex is building the leading Web3 professional network, aiming to monetize networks and advance careers by connecting talent with top companies. With over 4 million users, Bondex offers a platform where professionals can create an evolving profile showcasing their credentials and building an OnChain reputation. The platform enables users to earn through their network with referral bounties, bond points, and $BDXN airdrops. It also provides AI-powered job matching and candidate screening tools to help users discover job opportunities and rise to the top of hiring lists. Bondex serves Web3 companies in finding their next hire through its extensive talent network.
Technical Support Engineer
July 17, 2024
Bondex
Bondex is building the leading Web3 professional network, aiming to monetize networks and advance careers by connecting talent with top companies. With over 4 million users, Bondex offers a platform where professionals can create an evolving profile showcasing their credentials and building an OnChain reputation. The platform enables users to earn through their network with referral bounties, bond points, and $BDXN airdrops. It also provides AI-powered job matching and candidate screening tools to help users discover job opportunities and rise to the top of hiring lists. Bondex serves Web3 companies in finding their next hire through its extensive talent network.
Description
• Provide timely and accurate feedback to customers on technical issues. • Investigate technical issues raised by clients and perform analyses. • Classify urgency of service incidents and escalate as needed. • Document work-arounds for known issues and improve responses to clients. • Collect context information of issues for further analysis or bug fixes in Jira.
Requirements
• Communication and collaboration are key in daily operations. • Proficiency in programming languages (C++, Java, Python, JavaScript, etc.) is required. • Familiarity with RESTful and Websocket protocols is necessary. • Experience with monitoring & troubleshooting tools (Linux Shell Script, SQL, ELK (Kibana), Grafana). • Contribution to support tools for clients is encouraged.
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