Support Representative

October 16, 2023

🇺🇸 United States – Remote

🌶️ New Mexico – Remote

Although this job is listed in New Mexico, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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boomtime

WebsiteLinkedInAll Job Openings

Online Media • Digital Marketing Services • Word of Mouth Marketing • Local Marketing • Small Business Marketing

11 - 50 employees

🤝 B2B

☁️ SaaS

💰 $3M Series B on 2017-04

Description

• Our customer-facing client service techs provide outstanding customer service with a strong support philosophy for our valued customers. This is a key role in supporting our core business, and a great springboard for growth within the company. • Assist customers with incoming requests via phone or email. • Act as a technical resource for customers using our products and services. • Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation. • A passion for solving customers’ problems.

Requirements

• Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven. • At least 2 years working in a marketing-driven position in a client or agency environment. • Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus). • Understanding of and familiarity with digital marketing concepts, tactics, and tools. • Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics. • Basic knowledge of email system integration for web services. • Familiar with Windows OS functionality. • Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred). • Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting. • Google Certification is desired but not a requirement.

Benefits

• Great remote working environment! • Opportunities for career growth & advancement • Comprehensive benefits package - Medical insurance - Dental insurance - Vision insurance - 401K - Life insurance - Paid time off (PTO) • boomtime values and celebrates diversity • We are proud to be an equal employment opportunity workplace.