Field Service Engineer - Ultrasound

3 days ago

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Boston Imaging

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Description

• Field Service Engineer, Ultrasound • Territory: Primarily Northern California & Oregon with occasion travel elsewhere. • Must be able to be compliant with hospital credentialing requirements. • Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging. • Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. • The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). • Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives. • Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier. • Responsible for escalated onsite support for our premium ultrasound imaging products within the tier one hospital networks; Represent Samsung as the subject matter expert in Ultrasound and serve as the “go to” resource for difficult service issues; This position is remote and/or office based. This position works from an assigned strategic region within the United States supporting Samsung channel partners and end users; Develop strong relationships with the end users and participate in the sale of both new systems and service contracts. This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic, which will be essential to the success of the sales growth of high-end ultrasound products. This position will also be responsible for providing direction and assistance to “generalist” field service engineers either contracted or direct/dealer employees. Supporting other modalities such as Digital Radiography is sometimes required.

Requirements

• Technical degree in electrical or software engineering, or other related discipline or equivalent experience preferred • 10 plus years in field service preferred • Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex technical issues • Must be able to be compliant with hospital credentialing requirements • Wide degree of creativity, leadership, and latitude is expected • Relevant and demonstrable technical support service experience in the Ultrasound environment • Strong working knowledge of Ultrasound hardware and software operating systems • Ability to work professionally with all levels of hospital organization staff • Excellent organizational, time management, written and verbal communication skills • Ability to complete multiple tasks with minimal direction • Ability to travel 75% of the time • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment • Willing to travel overnight • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required • Budget, expense, and resource management experience required • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management Position is administered in an extremely fluid, fast paced, at time high pressure, with multiple high priority demands. • The employee is exposed to various business environments such as: extremely busy hospitals or clinics where down time creates stress for the business and the patient

Benefits

• 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs • Dental coverage through Delta Dental • Vision coverage by VSP • Company paid Short-term and Long-term Disability coverage • $1 for $1 401k match up to 5% managed by Fidelity • Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!