Linux Administrator (Server Analyst)

August 29

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We co‑innovate with the world's most ambitious brands to create transformative digital experiences.

501 - 1000

💰 Private Equity Round on 2021-08

Description

• Ensure overall quality and stability of the operating environment by monitoring and analyzing servers. • Provide detection and response to system events and incidents. • Analyze system events, mitigate events, analyze potential vulnerability points. • Monitor workflows in batch job scheduling systems based on customer requirements. • Deploy new code and troubleshoot or resolve issues. • Coordinate communication for incidents outside business hours. • Identify systems affected by outages and determine impact. • Provide Service Desk support; stay current on industry technologies. • Assist employees, vendors, and customers regarding server applications and event management. • Coordinate conference bridges for troubleshooting system issues during off-hours. • Complete work timely while providing exceptional customer service. Other duties as assigned.

Requirements

• Minimum one year IT support experience or eighteen months with company applications hardware experience. • Operational knowledge of systems, servers, applications, monitoring, and incident response required. • Working knowledge of Windows, Linux, VMWare, server storage concepts necessary. • Knowledge of WANs, LANs, routing protocols, SNMP, internet protocols preferred. • Experience with HP Business Service Management software, HP Operations Manager, and Sitescope preferred. • SAP troubleshooting experience beneficial. • Intermediate-level Microsoft Office and email skills necessary. • Knowledge of Change Management and Incident Management preferred; ITIL preferred. • Problem management skills; ability to perform root cause analysis needed. • Knowledge of Hybris and AWS preferred. • Ability to build relationships across all levels essential. • Ability to work independently and within a team necessary. • Attention to detail; ability to learn and adapt quickly vital. • Ability to respond positively to organizational situations necessary. • Excellent communication and interpersonal skills required. • Ability to work efficiently under pressure, meet deadlines, and maintain professionalism essential. • Maintain confidentiality, treat others with respect, and uphold company values essential. • Organizational and problem-solving skills, can-do attitude, adaptability to changing requirements essential.