Manager - Incident Response
October 8
Description
• Bounteous x Accolite makes the future faster for the world's most ambitious brands. • Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. • We create exceptional and efficient business impact and help our clients win. • Our India based Managed Services team is looking for a Lead Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients.
Requirements
• Strong background in cloud technologies • Proficiency in using monitoring and alerting tools (e.g., New Relic, Datadog) • Ability to analyze and interpret alerts and logs to pinpoint the source of the issue • Ability to quickly identify and prioritize critical issues • Experience with incident management processes and tools (e.g., PagerDuty) • Strong problem-solving skills to diagnose and resolve system and application issues • Proficiency in using diagnostic tools and techniques (e.g., logs analysis, tracing, profiling) • Strong working knowledge of operating systems (Linux/Windows) and system administration tasks • Familiarity with key system components like CPU, memory, disk, and network • Basic knowledge of database management and troubleshooting (e.g., MySQL, PostgreSQL, MS-SQL) • Experience with managing cloud resources and troubleshooting cloud-specific issues • Clear and concise communication skills to convey the status and impact of the outage to stakeholders • Ability to coordinate effectively with different teams (e.g., development, operations, support) • Ability to remain calm and focused under pressure • Effective time management to handle multiple tasks and prioritize urgent issues • Ability to document the incident, including steps taken to diagnose and resolve the issue
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