Implementation Consultant
September 20
Description
• Understanding client requirements and creating tailored NextService solution designs to meet them. • Implementing and customizing software offerings such as Scheduling and Dispatch, Mobile App, Asset Management, Inventory Management, Billing, and Reporting and Analytics. • Leveraging NextService software functionality to enhance business processes. • Conducting NextService software presentations and educating clients on its capabilities. • Partnering with the software development team to design improvements and feature additions. • Providing prompt technical support to clients, resolving any software related issues, and minimizing downtime. • Delivering hands-on training to clients to streamline their NextService software utilization. • Managing multiple implementation projects concurrently, ensuring on-time completion. • Maintaining detailed records of project progress for review and audit purposes. • Staying up to date on the latest NextService software developments, features, and upgrades. • Offering valuable feedback to the development team for software improvement.
Requirements
• A bachelor’s degree in information technology, Computer Science, Engineering, Business or similar field. • Minimum of 2 years of hands-on experience in implementing NextService software. • Full certification in NextService software. • Experience with modules such as Scheduling and Dispatch, Mobile App, Asset Management, Inventory Management, Billing, and Reporting and Analytics. • Strong analytical and problem-solving ability. • Exceptional communication and interpersonal skills. • Ability to manage multiple projects simultaneously within stipulated timelines. • A thorough understanding of business process analysis and software development life cycles. • Ability to work independently and as part of teams. • Desire for continuous learning of new software and technology advancements. • Outstanding attention to detail and organizational skills. • Willingness to travel for client meetings or training sessions as required. • For applicants in Canada, this position may involve travel to the United States. Therefore, said candidates must be eligible to travel to the United States for client engagements.
Benefits
• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility. • Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) • Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options. • Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
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