Advertising Operations Specialist
November 2
Description
•Partner with internal Customer Immersion team members, providing operational execution support •Responsible for recruiting research participants for user experience studies •Own immersion operational execution in coordination with internal teams •Monitor and troubleshoot progress and performance of immersions •Triage incoming requests utilizing technology and superior customer service •Gather learnings and insights for internal teams to help develop products •Collaborate and add value to weekly training and operational meetings •Identify tool and process efficiency gains with an analytical perspective
Requirements
•Bachelor's Degree in advertising, marketing or related field preferred •2+ years of experience within the advertising ecosystem and a thorough understanding of major success metrics •2+ years of experience managing client facing communications concerning Facebook Ads Manager/campaign set-up per internal direction •Experience with Salesforce, including Salesforce Marketing Cloud Email Studio for participant outreach •Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software •Experience in working on research studies (inbound feedback, A/B testing, surveys, interviews) •Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality •Proven ability to manage multiple projects and work in a high-performance team environment
Benefits
•Competitive salaries •Paid vacation •Work from home (WFH) support and set-up assistance •Wide variety of other great perks!
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