Brand Momentum
Authentically connecting brands to people
Marketing • Sales / Ventes • Experential Marketing Expérientiel • Events / Événements • Promotions
1001 - 5000
E-commerce Sales Consultant - Bilingual French English
August 29
Brand Momentum
Authentically connecting brands to people
Marketing • Sales / Ventes • Experential Marketing Expérientiel • Events / Événements • Promotions
1001 - 5000
Description
• Deliver an exceptional shopping experience when assisting shoppers through ordering via email, phone, online chat or text. • Maximize sales conversion through excellent customer service, product knowledge and follow-through calls and emails to finalize sales and meet KPIs. • Exceed customers' expectations by providing the highest level of care and service from when an inquiry initiates until the order is delivered and through the ownership experience. • Ensure orders are processed timely and accurately. • Address any order adjustments and billing corrections completely. • Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and consumer relations activities. • Initiate cold calls to build awareness around our transactional website and promote our services to select 3 rd party business partners. • Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends. • Align communication with overall marketing and business objectives. • Check and promptly reply to all product reviews based on the company's policies and standards. • Utilize monthly reports to measure performance based on the identified key performance indicators (KPIs) and adjust strategies based on data insights.
Requirements
• Associate's degree from an accredited university or college or equivalent work experience. • Customer service and Sales experience. • Track record of sales success and or exceptional customer support. • Excellent written and verbal communication skills. • Computer literate with typing skills and the ability to learn new applications quickly. • Proven ability to work well in a team environment to achieve personal, team, and company-wide goals. • Consumer-centric mindset and attitude Strong work ethic with integrity, self-motivation, and personal responsibility. • Experience with Call Centers or equivalent customer service experience. • Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers. • Entrepreneurial spirit: the desire to exceed sales goals. • English and French required
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