Brex
Brex is a financial technology company that offers modern solutions for managing expenses, banking, and finances in over 120 countries. Unlike traditional banks, Brex provides a platform with services such as corporate cards, AI-powered expense management, travel booking, bill payment, and banking and treasury services. It aims to help startups and larger enterprises control spending, automate busywork, and maximize financial resources through its innovative financial stack. With a focus on AI and automation, Brex enables companies to save time, ensure compliance, and enhance efficiency in financial operations. It provides financial products like business accounts yielding 4. 22%, and solutions tailored to various business sizes, helping finance teams maximize impact and adapt to growth stages.
Support Specialist
January 14
Brex
Brex is a financial technology company that offers modern solutions for managing expenses, banking, and finances in over 120 countries. Unlike traditional banks, Brex provides a platform with services such as corporate cards, AI-powered expense management, travel booking, bill payment, and banking and treasury services. It aims to help startups and larger enterprises control spending, automate busywork, and maximize financial resources through its innovative financial stack. With a focus on AI and automation, Brex enables companies to save time, ensure compliance, and enhance efficiency in financial operations. It provides financial products like business accounts yielding 4. 22%, and solutions tailored to various business sizes, helping finance teams maximize impact and adapt to growth stages.
📋 Description
• Why join us • Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. • Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. • Customer Experience at Brex • The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. • What you’ll do • At Brex we deeply value high quality customer experience and view it as necessary to our success. • Where you’ll work • This role will be fully remote and based in Ottawa. • Responsibilities • Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat • Compose thoughtful, personalized responses for a variety of customer requests • Triage incoming requests and spot trends in customer issues to flag for the rest of the team • Identify, reproduce, and document bugs for the engineering teams • Make active contributions to help achieve team goals and successes • Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation
🎯 Requirements
• This role is required to be located within the greater Ottawa, ON area • Passionate about customer support and about the role it plays in making a customer-centric team successful • Ability to communicate technical problems in a clear and tactful way • Strong verbal and written communication skills • Empathy, diplomacy, tact, and poise under pressure when working through customer issues
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