Content Processing Specialist - Native Indonesian Speaker

September 26

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BrickBrands

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Social Media Moderation • Data Labeling • Brand Protection • Social Media Engagement • Data Insights

51 - 200

Description

• Responding to potential customers customer via chat, email, or direct messages by using template responses and adjusting them accordingly. • Use our online platform to monitor and engage with content seen all across social media platforms • Work with various brands from different industries to detect, review and monitor all kinds of content • Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo • Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner • Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly • Maintain constant communication with your manager to resolve any issues or questions

Requirements

• A High School Diploma or equivalent • A personal PC/laptop with a working webcam • MUST have a C1 or C2 certification in Bahasa Indonesia and in English, B2 certification will also be considered • MUST be able to understand different nuances, sarcasm, etc. in Bahasa Indonesia • Excellent English communication skills in both written and oral. • General knowledge and interest in various social media platforms • A good working home environment with a stable internet connection • Experience as a content moderator / engaging in all social media platforms is a plus! • Excellent Customer Service skills with the experience of working in a non-voice account • The ability to work an 8-hour shift

Benefits

• 100% Remote position • Healthcare reimbursement • Continuous learning experience & career growth opportunities • Offers competitive compensation based on location market rates • A great opportunity to work with some of the world’s coolest and most innovative brands • A welcoming environment where even your feedback and suggestions are all being taken into consideration • Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds