Technical Account Manager
December 7
Description
• Serve as primary liaison between company and Australian customer(s). • Combine technical expertise in payments with exceptional customer service skills. • Understand customer’s needs, address their challenges, and convey insights back to UK team. • Ensure customer satisfaction while advancing company’s interests. • Act as the main point of contact for the customer. • Provide in-depth knowledge of the Australian payments landscape. • Help troubleshoot and resolve L2 technical issues. • Translate customer needs and feedback into actionable insights. • Collaborate with product and engineering teams to refine offerings. • Bring structure to operations and implement best practices. • Work autonomously, managing tasks across different time zones.
Requirements
• Customer-facing experience combined with a strategic and project focused background. • 3-5 years in roles such as Business Analyst, Product Owner, Technical Account Manager, Solutions Architect, or Technical Support. • Proven experience working with high-volume merchants where payments are mission-critical. • Prior experience in a startup environment. • Strong understanding of the Australian card payments ecosystem. • Ideally proficient with REST APIs and technical integration processes. • Familiarity with compliance and regulatory standards in the Australian payments industry. • Exceptional communication & presentation skills. • Skilled at engaging and influencing stakeholders. • Highly resilient, capable of navigating complex relationships. • Customer-centric mindset with a focus on creating value. • Strong organisational skills and attention to detail. • A great team player and an all-around good human being!
Benefits
• Competitive salary • Benefit options that include private healthcare • 33 days holiday including public holidays • Your birthday off on us • Flexible and remote working • A culture that champions rapid career growth and progression • Investment in your learning and development • Opportunity to travel
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