Manager, Vendor Management - Outbound Sales

April 8

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛒 Procurement

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Brightspeed

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Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

High-Speed Fiber and Fiber Broadband

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

📋 Description

• Lead execution aspects of 1-3 contact centers supporting Outbound Calling Programs • Develop and implement outbound calling strategies for sales and revenue • Manage BPO operations, ensuring contractual execution and SLA delivery • Optimize relationships with external suppliers through strategic planning and performance evaluation • Monitor and track performance metrics; provide updates and insights to stakeholders • Responsible for delivery of sales quotas and managing activation measures • Establish quality assurance protocols to ensure high-quality interactions • Analyze data to identify areas for improvement and optimization • Ensure compliance with regulatory requirements and company policies • Serve as primary contact between internal stakeholders and vendor teams • Handle escalated customer issues and function as escalation point when necessary

🎯 Requirements

• Bachelor’s Degree or equivalent experience • 3+ years of experience leading and or managing a team • 3+ years of experience managing, leading, and supporting contact centers and BPO vendor management organizations • Outbound sales, service, and collections experience • Experience developing and implementing contact center and/or channel performance improvement strategies • Experience improving customer experience and service strategies • Experience developing implementing and tracking KPIs • Strong customer focus and proven customer advocacy • Knowledge of key elements that comprise the end-to-end customer experience • Ability to communicate orally and in writing, in a clear and straightforward manner • Ability to document, prepare and present data-driven presentations • Ability to make decisions and solve problems while working under pressure • Ability to prioritize and organize effectively • Proven track record of developing staff and maintaining a high standard of employee relations • Ability to use personal computer and software • Knowledge of broadband products and services • Strong negotiation skills and ability to manage complex contracts • Strong business planning and forecasting skills • Strong leadership ability • Ability to serve as a visionary and think strategically • Ability to lead large change initiatives • Ability to foster teamwork and build a strong culture of collaboration

🏖️ Benefits

• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • A host of voluntary benefits • Paid time off programs that promote overall wellness through physical, emotional and financial health