Senior Billing Systems Analyst

April 11

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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Brightspeed

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Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

High-Speed Fiber and Fiber Broadband

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

📋 Description

• Support our new billing platforms and serve as a subject matter expert for designated billing systems • Handle both technical and functional tasks, contributing to the development and optimization of Brightspeed’s billing systems • Implement system enhancements and updates, leading to improved efficiency, data accuracy, and overall system performance • Support the development and rigorous testing of new billing products and services, ensuring they meet business needs and maintain system integrity • Collaborate with teams across the Contact Center, Customer Services, IT, and Finance to streamline billing processes • Monitor and analyze key performance metrics of billing systems, providing insights that drive improvements • Resolve billing issues, minimizing disruptions and enhancing customer satisfaction • Identify opportunities for system improvements and propose actionable solutions • Evaluate the impact of new projects on existing billing systems • Participate in technical discussions and decision-making processes for cross-functional projects • Define, document, and communicate business requirements • Offer expert guidance on reporting fields • Perform system administration duties

🎯 Requirements

• Bachelor’s degree in Accounting, Business Administration, Finance or related field (or equivalent work experience) • 5+ years of experience as a systems analyst • Proficiency in billing software and ERP systems • Strong attention to detail and accuracy in data analysis and reporting • Excellent problem-solving skills with the ability to propose effective solutions • Strong communication skills for collaborative work across teams in the organization • Familiarity with industry-specific billing regulations and revenue recognition principles • Ability to work independently and meet deadlines in a fast-paced environment • Experience with Zuora • Experience with SAP BRIM • Experience with SAP RAR

🏖️ Benefits

• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • A host of voluntary benefits