Broadvoice
Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.
Broadband • Hosted Voice • Sip Trunking • Fiber Optic • MPLS
Core Network Operations Engineer
December 6, 2024
Broadvoice
Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.
Broadband • Hosted Voice • Sip Trunking • Fiber Optic • MPLS
📋 Description
• Broadvoice is looking for an experienced Core Network Operations Engineer. • Troubleshooting, optimizing, and maintaining VoIP systems. • Identify, troubleshoot, and resolve issues related to voice quality and connectivity. • Drive implementation and management of monitoring and tracking systems. • Work alongside developers and engineers for effective communication. • Contribute to successful rollout of milestone releases. • Focus on improving system scalability and service reliability. • Participate in on-call rotation for incident escalation. • Provide technical troubleshooting and document timelines. • Collaborate with multiple teams for operational improvements.
🎯 Requirements
• A degree in Computer Science, Software Engineering, Telecommunications, or a related field. • Proven experience in supporting and troubleshooting UCaaS/CCaaS systems, with a strong focus on VoIP technologies. • In-depth knowledge of VoIP protocols (SIP, SDP, RTP). • Hands-on experience with signaling analysis tools such as Wireshark, sngrep, or Homer. • Familiarity with scripting and automation tools to streamline processes and improve efficiency. • Strong ability to manage multiple priorities and competing demands while ensuring high standards of work. • Strong analytical skills and attention to detail, with a proactive approach to troubleshooting and resolving issues. • Experience with observability and monitoring tools, particularly in an infrastructure monitoring context. • Ability to manage multiple priorities and deadlines in a fast-paced environment, ensuring that critical issues are addressed promptly. • Self-motivated, with the ability to collaborate effectively within a team and influence cross-functional efforts.
🏖️ Benefits
• Paid vacation and holidays • Host of other perks
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