Core Network Operations Engineer
December 6
Description
• Broadvoice is looking for an experienced Core Network Operations Engineer. • Troubleshooting, optimizing, and maintaining VoIP systems. • Identify, troubleshoot, and resolve issues related to voice quality and connectivity. • Drive implementation and management of monitoring and tracking systems. • Work alongside developers and engineers for effective communication. • Contribute to successful rollout of milestone releases. • Focus on improving system scalability and service reliability. • Participate in on-call rotation for incident escalation. • Provide technical troubleshooting and document timelines. • Collaborate with multiple teams for operational improvements.
Requirements
• A degree in Computer Science, Software Engineering, Telecommunications, or a related field. • Proven experience in supporting and troubleshooting UCaaS/CCaaS systems, with a strong focus on VoIP technologies. • In-depth knowledge of VoIP protocols (SIP, SDP, RTP). • Hands-on experience with signaling analysis tools such as Wireshark, sngrep, or Homer. • Familiarity with scripting and automation tools to streamline processes and improve efficiency. • Strong ability to manage multiple priorities and competing demands while ensuring high standards of work. • Strong analytical skills and attention to detail, with a proactive approach to troubleshooting and resolving issues. • Experience with observability and monitoring tools, particularly in an infrastructure monitoring context. • Ability to manage multiple priorities and deadlines in a fast-paced environment, ensuring that critical issues are addressed promptly. • Self-motivated, with the ability to collaborate effectively within a team and influence cross-functional efforts.
Benefits
• Paid vacation and holidays • Host of other perks
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