Product Support Engineer

October 7

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BrowserStack

WebsiteLinkedInAll Job Openings

Mobile testing • Web testing • Cross-browser testing • Cloud infrastructure • Real Devices

501 - 1000 employees

Founded 2011

☁️ SaaS

💰 $3.8G Series B on 2021-06

Description

• A Product Support Engineer at BrowserStack will help customers with technical queries related to manual testing products. • Troubleshoot and resolve technical queries related to the customer's network, BrowserStack's infrastructure, website, mobile application, etc. • Provide Support via Channels such as Email, Chat & Social Media around the clock 24/7. • Actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team. • Take ownership of support tickets and manage effective customer communication. • Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience. • Actively contribute to the public & internal Knowledge-base. • Should be able to automate the repetitive daily tasks and focus on external projects to improve support operations. • Participate in training new joinees.

Requirements

• Minimum exp 2 years is required. • In-depth knowledge of fundamentals on networking concepts • Protocols (TCP/IP, UDP, ICMP) • Internet protocols (HTTP, HTTPS) • Terms include SSL, DNS, Proxy, VPN, Firewall, etc. • Preferred: Working knowledge of at least one front-end scripting language HTML, XML, CSS, and JavaScript • Strong verbal and written communication skills in English • Analytical and problem-solving skills • Basic technical troubleshooting skills (L1) • Preferred hands-on Exp on or at least a good understanding of the below tools such as CURL / Postman / Charles Proxy / Fiddler • Proven knowledge of commands like ping, tracert etc.

Benefits

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 • Gratuity as per payment of Gratuity Act, 1972 • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends • Remote-First work environment that allows our people to work from anywhere in India • Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience