Senior SDE - Customer Engineering, Automation Testing - SDET/QA

3 days ago

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BrowserStack

WebsiteLinkedInAll Job Openings

Mobile testing • Web testing • Cross-browser testing • Cloud infrastructure • Real Devices

501 - 1000 employees

Founded 2011

☁️ SaaS

💰 $3.8G Series B on 2021-06

Description

• Drive the customer’s BrowserStack Technical Product Evaluation (POC) end to end. • Interact and coordinate actively with customer stakeholders like the customer's Dev, QA, Network, Security, Business teams etc., to resolve technical product queries or technical roadblocks. • Lead Customer Engineering activities including Technical discovery, RFP responses, Product Value Proposition, Architectural Guidance, L3 technical Support escalations and ongoing customer relationships. • Devise innovative Technical approaches/solutions to enable customers to achieve success with BrowserStack. • Work with cross-functional Product & Engineering teams, learn & develop on testing domain technologies among others, as per the customer requirements. • This involves good understanding of programming, Test Automation Frameworks, CI tools, Security, Networks, etc. • Design and Lead comprehensive Technical sessions and Workshops for customers • Develop a strong understanding of our Technology and Product Portfolio and the Competitive Landscape for the BrowserStack Platform to strategically position the BrowserStack products, based on customer's use cases. • Work as a bridge between Customer and Product & Engineering teams, Capture technical product requirements and feedback from customers and relay it to the Product with relevant market insights. • Coordinate closely with peers and juniors and coach them as needed. • Contribute towards scaling the Customer Engineering practice. e.g. streamline processes and building workflows for efficient coordination both externally and internally, creating reusable technical or process artifacts etc.

Requirements

• 5-8 years experience in Product Engineering / QA / Tech Support / Product team(s) at BrowserStack or in the B2B SaaS technical space. • Working collaboratively and coaching team members is a must • Prior exposure into a Customer Facing Role (e.g. Solutions Engineering, Pre-Sales or Consulting roles) with a strong technical background would be good to have. • B.S. degree Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices • Some combination of prior knowledge / technical experience and familiarity in: Programming (Java, JavaScript, C#, Python, Ruby. Any 1 or 2) Developer Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git. Any 1 or 2) Automation Frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NighWatchJS,WDIO. Any 1 or 2) Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft Azure DevOps - Any 1 or 2) Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls - Good to have) • Disciplined self-starter, does whatever it takes in order to succeed • Ability to work well in a highly dynamic / team environment and is a strong team player • Strong communication skills (both verbal and written). • Willingness to grow and learn further on various soft skills.

Benefits

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 • Gratuity as per payment of Gratuity Act, 1972 • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends • Remote-First work environment that allows our people to work from anywhere in India • Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience