Operations Coordinator

4 days ago

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BruntWork

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BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.

outsourcing • remote work

5001 - 10000 employees

Founded 2020

🤝 B2B

👥 B2C

📋 Description

• This is a remote position. • Join a dynamic electrical and security services company where you’ll play a pivotal role in streamlining operations and enhancing customer experience. • This position offers the unique opportunity to own and optimize core business processes while working with modern systems and technologies. • You’ll be empowered to make meaningful improvements to workflows while ensuring exceptional service delivery. • For the right candidate, this role provides significant autonomy and the chance to directly impact business success through systematic improvements and customer-centric operations. • Manage end-to-end job lifecycle in AeroFlow including scheduling, documentation, and financial tracking. • Process and audit completed jobs, ensuring all required information (photos, notes, materials) is properly documented. • Create and send invoices within 4 business hours of job completion. • Coordinate client communications and maintain high service standards. • Monitor and manage accounts receivable/payable processes. • Implement and maintain customer feedback and review systems. • Document and optimize operational processes and workflows. • Ensure compliance with job documentation requirements. • Coordinate scheduling and resource allocation. • Maintain and update core business systems and processes. • Generate and review monthly financial reports. • Manage customer service communications across multiple channels. • Send and track customer satisfaction surveys and review requests. • Audit job profitability and maintain accurate cost tracking.

🎯 Requirements

• Strong proficiency with business management software, particularly AeroFlow • Excellent attention to detail and process orientation • Strong written and verbal communication skills • Experience in operations coordination or similar administrative role • Ability to manage multiple priorities and meet tight deadlines • Problem-solving mindset with focus on process improvement • Understanding of basic accounting principles and job costing • Commitment to maintaining high quality customer service standards • Self-motivated with ability to work independently • Experience with documentation and process improvement