Bryq
Bryq is a talent management and acquisition platform that optimizes hiring decisions by evaluating both hard and soft skills using objective data. It aims to streamline the hiring process by integrating with ATS and HRIS systems, offering detailed insights into skill requirements and cultural alignment for various roles. By leveraging data-driven models and insights from I-O psychologists, Bryq helps businesses make strategic, long-term hiring decisions and maximize workforce potential. The platform includes a comprehensive assessment tool for both pre-hire and ongoing talent management, aiming to improve employee retention and performance by aligning core cultural pillars and essential traits with business KPIs.
Human Resources • Hiring • Pre-employment testing software • Aptitude tests • Personality tests
Customer Success Specialist
February 27
Bryq
Bryq is a talent management and acquisition platform that optimizes hiring decisions by evaluating both hard and soft skills using objective data. It aims to streamline the hiring process by integrating with ATS and HRIS systems, offering detailed insights into skill requirements and cultural alignment for various roles. By leveraging data-driven models and insights from I-O psychologists, Bryq helps businesses make strategic, long-term hiring decisions and maximize workforce potential. The platform includes a comprehensive assessment tool for both pre-hire and ongoing talent management, aiming to improve employee retention and performance by aligning core cultural pillars and essential traits with business KPIs.
Human Resources • Hiring • Pre-employment testing software • Aptitude tests • Personality tests
📋 Description
• As a Customer Success Specialist, you will primarily focus on assisting our clients with their day-to-day needs and inquiries related to Bryq, our online assessment platform. • This role emphasizes front-line support, following existing processes and documentation, and maintaining some client relationship support responsibilities such as routine check-ins and ensuring client satisfaction. • Act as the first point of contact for client inquiries via email, chat, or phone. • Follow established support procedures to diagnose and resolve common issues. • Escalate complex or technical problems to senior team members or specialized departments, ensuring proper follow-up. • Log all support interactions in the ticketing system to maintain accurate records and track resolution times. • Utilize existing checklists, FAQs, and knowledge base articles to guide client interactions and ensure consistent service. • Maintain up-to-date client records, following company protocols for data entry and documentation. • Suggest minor updates to support materials if you notice recurring issues or outdated information, but major process changes are handled by senior team members. • Conduct routine check-ins with assigned clients to confirm they are satisfied and using the platform effectively. • Communicate upcoming product updates or new features to clients, referring them to senior team members for deeper discussions. • Gather basic client feedback and share it with the Customer Success or Product teams for further action. • Assist in renewals or expansions by providing initial information, then passing leads to senior Account Managers. • Support the onboarding process by guiding new clients through established steps and providing relevant documentation. • Coordinate with the senior Customer Success team to schedule or facilitate product demos or training sessions as needed. • Work closely with senior Customer Success, Product, and Technical teams to relay client issues or feature requests. • Attend team meetings to stay informed about product updates and changes in processes or documentation.
🎯 Requirements
• Bachelor’s degree in Business, HR, Marketing, Communications, or a related field (or equivalent experience). • 1-2 years of experience in customer support, customer service, or a similar client-facing role. • Excellent English language skills, both written and verbal. • Strong communication and interpersonal skills; comfortable interacting with clients via phone, email, or chat. • Detail-oriented, able to follow established processes and accurately document client interactions. • Basic technical aptitude, with the ability to learn the platform’s features and assist with routine troubleshooting. • Team player mindset, eager to collaborate with senior colleagues and learn from their expertise.
🏖️ Benefits
Join a fast-growing HR tech company making a real impact in the future of work • Work in a dynamic, international environment with experienced professionals • Competitive salary and benefits package • Flexible working model
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