Implementation Manager

23 hours ago

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BuildOps

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All-in-one field service & project management platform designed for commercial service contractors

51 - 200

💰 $50M Venture Round on 2023-05

Description

• Ensure all deliverables for activations are achieved on time and to the satisfaction of customers. • Consistently review business process results to drive continued improvement in our initial engagements with customers. • Work closely with the sales team to understand customer expectations in order to craft an amazing deployment experience that will drive customer satisfaction and loyalty. • Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems. • Facilitate meetings and give product demonstrations to internal and external stakeholders. • Perform user acceptance testing on new workflow, scripts, or solutions prior to implementation. • Create and maintain documentation of team processes and procedures.

Requirements

• Bachelor’s degree or higher from top university required • At least 3 years experience deploying B2B SaaS solutions to customers • Ability to work both independently and in a strong team environment • Insatiable passion to exceed customer expectations • Excellent analytical abilities to grasp the key points from complicated details • Must be able to multi-task, work in high-paced and deadline-driven environment • Proven track record of solving complex problems • Extremely detail-oriented, analytical, and methodical • Must be able to effectively communicate with external customers and internal business partners through all means of communication channels • Excellent English oral and written communication skills

Benefits

• Competitive salary and stock options • A comprehensive benefits package • Unlimited paid time off • Flexible and hybrid work schedules (this particular role can be remote) • Company events like BBQs and team-building activities, both in-person and virtual • Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers