Customer Engagement Specialist - Outbound Sales and Support

February 20

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Bullfinch

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With over €200m invested volume and over 9000 financed renewable energy assets in the residential energy sector in just 3 years, Bullfinch is an integral driver of the European energy transition. We provide tailored, tariff-based financing solutions for assets such as PV-solar, energy storage, heat pumps and wall boxes. Our solutions integrate seamlessly in the customer journey of our installer-network and work directly at the point of sale.Our integrated financing solutions are enabled by our investment vehicles via which, for the first time in history, we give institutional investors the chance to invest into decentralized renewable energy portfolios. Our portfolios are contractually standardized and the entire underwriting value chain is taken care of by bullfinch.//Mit einem Investitionsvolumen von über 200 Mio. € und über 9000 finanzierten Erneuerbare-Energien-Anlagen im Residential Bereich in nur 3 Jahren ist Bullfinch ein wesentlicher Motor der europäischen Energiewende. Wir bieten maßgeschneiderte, tarifbasierte Finanzierungslösungen für u.a. PV-Solaranlagen, Energiespeicher, Wärmepumpen und Wallboxen. Unsere Lösungen fügen sich nahtlos in die Customer Journey unserer Partner Installateure ein und funktionieren direkt am Point of Sale.Unsere integrierten Finanzierungslösungen werden durch unsere Investmentvehikel ermöglicht, über die wir als eine der ersten Firmen institutionellen Anlegern die Möglichkeit geben, in dezentrale erneuerbare Energieportfolios zu investieren. Unsere Portfolios sind vertraglich standardisiert und die gesamte Underwriting-Wertschöpfungskette wird von bullfinch übernommen.

11 - 50 employees

📋 Description

• We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. • This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users. • Initiate outbound communications with customers who have shown interest in our products and services. • Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process. • Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features. • Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention. • Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.

🎯 Requirements

• Education: Bachelor’s degree required. • Experience: Minimum 2 years in an outbound sales and customer service role. • Prior experience in the iGaming/online casino is essential. • At least 6 months of voice/phone call center experience handling US-based accounts. • At least 6 months of experience providing email and chat support for US-based accounts. • Excellent written and verbal communication skills with professional email and chat etiquette. • Passion for customer satisfaction and delivering top-tier support. • Strong technical aptitude and proficiency in using customer-facing software. • Familiarity with CRM platforms is a plus but not essential.

🏖️ Benefits

• Competitive salary and performance-based incentives • Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth. • Work in a fast-growing, forward-thinking industry with exciting career development opportunities.