CS and Player Ops Manager
October 12
Description
• Analyze customer data and trends to forecast purchaser activity • Oversee staffing, performance, and processes for customer service and operations • Monitor and analyze shift-based performance metrics and provide expert guidance • Actively manage OKR and AOR processes to ensure clear goals are met • Identify opportunities for automation and process improvement in performance management
Requirements
• Minimum of 2+ years of relevant experience in a similar role • Previous experience in the iGaming/gambling industry is a must • Experience in designing, implementing, and improving workforce management processes • Excellent communication skills, with the ability to multi-task, work collaboratively, and influence across departments • A proactive and solution-driven individual with a positive mindset • Strong attention to detail and a high level of adaptability in a fast-paced, performance-driven environment
Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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