Customer Support Agent

August 1

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Bullfinch Recruitment

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Description

• Our client, a pioneer in crafting businesses that deliver unforgettable experiences, is in search of exceptional talent worldwide to bolster their fast-growing team • As the first point of contact for our client’s cherished customers, you'll deliver first-rate service, swiftly address inquiries, and go above and beyond to provide the best solutions • You will be an integral part of the Customer Support Team, managing interactions via email, live chat, and phone • This role demands flexibility to accommodate a 24/7 support schedule, including rotational shifts on weekends and holidays • If you’re driven by a fast-paced, growth-centric environment, you are the perfect fit

Requirements

• A minimum of 2+ years of experience in a customer service role • Experience with American markets or in the sports/betting industry is highly advantageous • A passion for American sports, with a solid grasp of major leagues, teams, and sports betting terms • Exceptional communication and presentation skills; fluency in English is essential • Strong contact handling skills and active listening abilities • Proficiency with Zendesk and a high level of IT literacy • A customer-oriented approach with the ability to adapt to various personalities • Skills in multitasking, prioritizing, and managing time effectively, without the need for micro-management • Flexibility to work shifts that include nights, weekends, and holidays • Having your own office setup, including a laptop or PC and a headset, is very advantageous but not mandatory

Benefits

• Competitive salary with the potential for remote work • Opportunities for training and development • Work in a collaborative international environment • Be part of a fast-growing company where you can truly scale your career