Customer Support Agent - Sports
October 19
Description
• Our client, a pioneer in crafting businesses that deliver unforgettable experiences, is in search of exceptional talent worldwide to bolster their fast-growing team. • Are you an incredible Customer Support Agent with a passion for sports? This is your chance to step into the spotlight! • As the first point of contact for our client’s cherished customers, you'll deliver first-rate service, swiftly address inquiries, and go above and beyond to provide the best solutions. • You will be an integral part of the Customer Support Team, managing interactions via email, live chat, and phone. • This role demands flexibility to accommodate a 24/7 support schedule, including rotational shifts on weekends and holidays. • If you’re driven by a fast-paced, growth-centric environment, you are the perfect fit!
Requirements
• A minimum of 2+ years of experience in a customer service role. • Experience with American markets or in the sports/betting industry is highly advantageous. • A passion for American sports, with a solid grasp of major leagues, teams, and sports betting terms. • Exceptional communication and presentation skills; fluency in English is essential. • Strong contact handling skills and active listening abilities. • Proficiency with Zendesk and a high level of IT literacy. • A customer-oriented approach with the ability to adapt to various personalities. • Skills in multitasking, prioritizing, and managing time effectively, without the need for micro-management. • Flexibility to work shifts that include nights, weekends, and holidays.
Benefits
• Competitive salary with the potential for remote work. • Opportunities for training and development. • Work in a collaborative international environment. • Be part of a fast-growing company where you can truly scale your career.
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