Head of Global Customer Support
October 19
Description
• Our client, a pioneer in the social casino gaming industry, is in search of a seasoned Head of Global Customer Support. • This role is not just about directing our customer support and workforce management functions, but about leading a strategic initiative to ensure exceptional service delivery and operational efficiency across all customer interactions and staffing operations. • The ideal candidate will bring a robust background in data-driven performance optimization, team management, and a proactive approach to service excellence.
Requirements
• Experience: At least 7+ years in leadership roles within customer support and workforce management, ideally within the Gaming or e-commerce sectors, with a proven track record in using data to enhance operational outcomes. • Education: Bachelor’s degree in Business Administration, Management, or related fields. Master’s degree preferred. • Skills: Advanced skills in strategic planning and team management; expertise in CRM and workforce management software, particularly Zendesk; strong analytical skills to drive data-led decisions. • Characteristics: Proactive, data-driven, with excellent problem-solving skills and the ability to inspire and lead teams effectively.
Benefits
• Competitive salary with performance-based incentives • Flexibility to work remotely with adaptable work hours • Comprehensive health, wellness, and insurance benefits • Opportunities for ongoing professional development and career progression
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