QA Specialist

Yesterday

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Bullfinch Recruitment

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Description

• Play a crucial role in ensuring the Customer Support team consistently delivers exceptional service. • Conduct thorough quality assessments and provide constructive feedback. • Drive continuous improvement initiatives to uphold service excellence. • Participate in regular calibration meetings. • Prepare weekly and monthly reports summarizing quality assessment results. • Support the Customer Support team by undertaking special projects and additional responsibilities as needed.

Requirements

• Previous experience in the iGaming or gambling industry is essential. • Proven experience in customer support or quality assurance roles. • Strong analytical and problem-solving capabilities, with keen attention to detail. • Excellent ability to communicate and provide clear, actionable feedback. • Familiarity with customer support software and quality monitoring tools. • Ability to thrive in a dynamic and fast-paced work environment.

Benefits

• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career