Client Success Manager

March 4

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Cision

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Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data-driven world. Our deep expertise, exclusive data partnerships, and award-winning brands and products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

PR Software • Social Media Software • Global Insights • GR & PAC Software

1001 - 5000 employees

📋 Description

• Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients • Partner with clients to proactively improve client health and satisfaction • Develop strong relationships to uncover expansion opportunities • Effective demonstration of Waystar’s value proposition with key influencers and decision makers • Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology • Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others • Identify and quantify product feedback to assist in driving product strategy • Lead and/or participate in status calls at a defined cadence with all assigned clients • Travel independently or as a team for on-site Executive business reviews • Consistently identify opportunities to improve processes and conduct data analysis

🎯 Requirements

• 4-year bachelor’s degree • 3 + years of analyst/project management/account management experience in healthcare software or consulting environment • Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused) • Project management experience (e.g. lead meetings, draft status reports, develop & manage project plans, track issues/risk logs) • Understand the vocabulary used in a healthcare and revenue cycle operations • Experience with root cause analysis, including skill and experience to troubleshoot and investigate issues • Ability to execute and prioritize a large number of tasks in a fast-paced environment • Ability to work independently and to participate in cross-functional teams • Possess process and change management skills • Subject matter expertise and dedication to remaining current with industry changes • Outstanding communication (written and oral) and interpersonal skills • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word • Hands-on experience with PM/HIS systems preferred (e.g. Epic, Cerner, etc.) • SQL experience/knowledge strongly preferred • Ability and willingness to travel up to 75% of the time to client sites, corporate meetings, and conferences/seminars

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • Generous paid time off starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups