Operations Analyst

February 28

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $82.1k - $172.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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CACI International Inc

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CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

IT • Intel • Government • Defense • Cyber

10,000+ employees

Founded 1962

🔒 Cybersecurity

📋 Description

• Coordinate the execution of production schedules to ensure timely delivery of IT services • Optimize computer system resources to enhance efficiency and performance • Address production-related issues promptly and effectively • Establish and maintain essential relationships with stakeholders to facilitate seamless delivery of information technology services • Supervise staff operations and maintain operational excellence • Develop and implement strategies to improve operational processes and efficiency • Analyze complex operational data and provide insights to drive decision-making • Collaborate with cross-functional teams to ensure alignment of operational goals with overall business objectives • Monitor and report on key performance indicators (KPIs) related to IT operations

🎯 Requirements

• Junior – Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field • 0-3 years of experience in operations management, IT services, or a related field • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Proficiency in Microsoft Office suite, especially Excel • Basic understanding of IT infrastructure and services • Ability to work effectively in a team environment • Strong organizational skills and attention to detail • Willingness to learn and adapt to new technologies and processes • Intermediate – Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field • 3-8 years of experience in IT operations, systems administration, or a related field • Strong understanding of IT infrastructure and operations management • Experience with production scheduling and resource optimization • Proficiency in relevant software and tools for IT operations management • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills • Ability to work effectively under pressure and manage multiple priorities • Experience in supervising and mentoring junior staff • Senior – Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field • 8-11 years of experience in IT operations or a similar role • Strong understanding of IT infrastructure, systems, and processes • Excellent analytical and problem-solving skills • Proven experience in project management and schedule coordination • Strong leadership and team management skills • Advanced proficiency in relevant software and tools for IT operations management • Excellent communication skills, both written and verbal • Ability to work effectively under pressure and manage multiple priorities • SME – Master's degree in Computer Science, Information Technology, Operations Management, or a related field • Minimum of 12 years of progressive experience in IT operations management or related roles • Proven track record of successfully managing complex IT operations and service delivery • Extensive knowledge of IT infrastructure, systems, and service management frameworks (e.g., ITIL) • Strong leadership and team management skills • Excellent analytical and problem-solving abilities • Superior communication and stakeholder management skills • Expert-level proficiency in operations management tools and technologies • In-depth understanding of project management methodologies • Ability to obtain and maintain required security clearances

🏖️ Benefits

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits