Customer Support Specialist

5 days ago

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AnthologyAI

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Data Privacy • Personal Data • Artificial Intelligence • Data • Insights

11 - 50

💰 $15M Series A on 2023-08

Description

• Provide independent and high-quality responses to our customers via Zendesk chat and our customer support alias. • Take ownership of customer issues and follow problems through to resolution in a timely and effective manner. • Provide reliable resolution of critical and high-impact problems for customers. • Identify and flag critical issues to the Engineering team internally. • Work closely with our Product, Engineering and Marketing teams to ensure customer satisfaction. • Contribute ideas and practical solutions to ensure customer satisfaction. • Become an expert on our FAQs and product features. • Recognize trends and service impacting events and escalate properly. • Learn from others and develop yourself as a customer support specialist. • Generate periodic reports on emerging trends and community sentiment.

Requirements

• At least 1 year of customer support/service experience, ideally for a consumer technology or consumer brand. • Proficiency in using Zendesk and/or other equivalent support ticketing tools. • Service-oriented personality with a can-do attitude. • Strong customer service and collaboration skills with a focus on empathy and problem-solving. • Excellent written and verbal communication skills. • Ability to work independently and as part of a team. • Strong problem solving/troubleshooting skills • Exceptional prioritization and project management skills