Client Service Associate - Korean speaker

October 20

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Translation • China translation • China translators • translators • interpreters

11 - 50

💰 $650k Seed Round on 2017-07

Description

• You are a matchmaker and project manager. • You will manage multiple projects per day. • You will speak with clients via email, phone, or WhatsApp about their needs. • Your top responsibility is to identify the best linguist in our community for the client’s objective. • You will need to present that linguists’ experience in a relevant way for the project. • You will need to constantly evaluate profitability and client satisfaction. • You will need to sync up expectations between client(s) and linguist(s). • You may need to chaperone calls to ensure they begin successfully. • The tools you’ll be using most often are: Salesforce, Front, WeCom, LinkedIn, Slack, Notion.

Requirements

• Bachelor’s degree • Fluency in Korean (native) and professional-level English. Fluency in other languages is a plus. • Experience with Salesforce or similar CRM systems • Outgoing personality with ability to speak to professionals (junior or senior) • Excellent written and verbal communication and client service skills • Strong organizational and multitasking abilities • Ability to work under pressure in a fast-paced environment • Ability to work effectively in both independent and team environments • Goal-oriented, driven, and highly motivated to succeed & take on challenges • Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus

Benefits

• Competitive salary based on experience and location • Healthcare insurance and other health benefits • Annual allowance for professional development expenses