Client Service Associate - WFH, Translation

October 20

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Cadence

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Translation • China translation • China translators • translators • interpreters

11 - 50

💰 $650k Seed Round on 2017-07

Description

• Document translation is a core language service • You'll play a key role in ensuring clients' translation needs are met with precision and efficiency • Responsibilities include project management, client communication, and ad-hoc recruitment of specialised language professionals • Manage translation projects, not to actually translate the work itself • Interact with up to 20 projects in any given month • Speak with clients about their translation needs • Provide estimated turnaround time and quotation to clients • Ensure translation quality and consistency are in sync with client expectations • Review and deliver translated files to clients within the deadline • Work with translators to review and revise translations based on client’s feedback

Requirements

• Bachelor’s degree • 1+ work experience in translation project management • Fluency in verbal and written English • Fluency in an additional language is a bonus • Excellent client service skills • Strong organizational and multitasking abilities • Proven attention to detail • Ability to work effectively in both independent and team environments • Goal-oriented, driven, and highly motivated to succeed & take on challenges • Familiarity with CRM systems, and TMS/CAT tools is a bonus

Benefits

• Competitive salary based on experience and location • Healthcare insurance and other health benefits • Annual allowance for professional development expenses