CadRemit
CadRemit is a money transfer app that enables users to send money instantly between North America and Nigeria. With over 10,000 users, CadRemit offers competitive exchange rates for currency conversion and allows transactions in CAD, USD, and Naira. The platform provides various methods for money transfers, including Zelle® and ACH, and facilitates the payment of tuition fees to Canadian schools, ensuring a seamless cross-border financial experience.
Online Money Transfer • Payments • Fintech • Financial Services • Foreign Currency
Customer Support Representative
June 5, 2024
CadRemit
CadRemit is a money transfer app that enables users to send money instantly between North America and Nigeria. With over 10,000 users, CadRemit offers competitive exchange rates for currency conversion and allows transactions in CAD, USD, and Naira. The platform provides various methods for money transfers, including Zelle® and ACH, and facilitates the payment of tuition fees to Canadian schools, ensuring a seamless cross-border financial experience.
Online Money Transfer • Payments • Fintech • Financial Services • Foreign Currency
📋 Description
• This is a remote position. • Job Title: Customer Support Representative (Remote) • Company: CadRemit • Location: Remote • Employment Type: Full-time • Start Date: Immediate • About Us: At CadRemit, we are simplifying cross-border payments. • Our team is passionate about delivering exceptional service and creating an unparalleled user experience. • We are looking for a passionate and dedicated Customer Support Representative to join our remote team immediately. • In this role, you will be the first point of contact for our customers, assisting them with navigating our products and resolving any issues they may encounter. • Your role is vital in ensuring customer satisfaction and fostering a positive relationship with our brand. • Key Responsibilities: Communicate with customers via phone, email, social media, and chat. Address customers in a professional, respectful, and friendly manner. Proactively reach out to churned users for insights and feedback. Provide knowledgeable answers to questions about the product, pricing, and availability. Follow up with management about unresolved issues and, in some positions, provide tech support over the phone. Work with internal departments to resolve customer concerns. Take ownership of customer issues, follow up on outstanding requests, and escalate issues when necessary. Engage with prospective clients on various online blogs, communities, or forums to gain traction. Optimize support tools such as Zohodesk and ZohoChat e.t.c. Perform data entry on various platforms. Other duties as required.
🎯 Requirements
• 1-3 years of experience in customer service. • Ability to work 40 hours per week. • Willingness to work rotating day and night shifts. • Exceptional verbal and written communication skills. • A people person who knows how to make others feel special and goes the extra mile for clients. • Smart and resourceful, able to overcome challenges by thinking outside the box. • Experience in a fast-paced environment and within a Customer Support team. • Comfortable using a variety of software technologies, including Zohodesk, ZohoChat, Slack, Google Drive, etc. • Ability to multitask, prioritize, and manage time effectively. • Must have access to a computer and reliable internet connection. • Workspace Requirements: Dedicated laptop or desktop computer with Windows 10 or above (BYOD - Bring Your Own Device).
🏖️ Benefits
• Fully remote. • Opportunities for growth and development within the company. • A supportive and collaborative team environment.
Apply NowSimilar Jobs
April 7, 2024
Join a pioneering company as a Chat Support professional, assisting customers in real-time.
April 5, 2024
Join a remote dynamic team to provide exceptional customer service and resolve issues efficiently. Engage with customers and ensure satisfaction while utilizing various support tools.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.