Principal Solutions Engineer

November 24

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CakeAI

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

📚 Education

🤝 B2B

💰 Pre Seed Round on 2020-01

Description

• Drive exceptional customer success as reflected in high POC conversion rates, renewal rates, and customer satisfaction scores • Leverage deep technical expertise to support customers and troubleshoot complex issues • Develop and expand a robust customer knowledge base to answer common questions, significantly reducing onboarding time for new customers. • Work with the product team to prioritize the roadmap based on real customer feedback • Communicate findings to stakeholders in a clear and concise way

Requirements

• 10+ years of experience in data science, machine learning, or engineering • Strong grasp of the full MLOps lifecycle, including data engineering, training/evaluation, serving, and monitoring • Experience with cloud platforms (AWS, GCP, Azure) and ideally Kubernetes • Strong programming skills in Python • Proven ability to manage multiple projects and customers simultaneously • Experience working with both technical and non-technical stakeholders • Excellent communication, collaboration, and customer relationship management skills • Cake is a NYC-based company. Remote and hybrid working styles are also available.

Benefits

• Competitive cash compensation alongside above-market equity upside • Top-tier fully covered medical, dental, and vision insurance • Life insurance • 401k program