Director of Product Management - Workforce Management
December 12
Description
• Calabrio’s global growth requires strategic product leaders... • Introducing Calabrio – The trailblazers in customer experience intelligence! • We are seeking a strategic and experienced Product Director to lead the development... • Candidate must be located in the United Kingdom, Sweden, or the United States • What you’ll be doing (Key Responsibilities) • Customer Insights: Gather and analyze customer feedback and market data... • Product Strategy: Define and communicate the long-term vision and roadmap... • Cross-Functional Leadership: Collaborate with engineering, sales, marketing, and customer success... • Product Lifecycle: Oversee the product lifecycle from ideation... • Go-To-Market Strategy: Partner with sales and marketing teams to define positioning... • Performance Metrics: Define and track KPIs to measure product impact... • Team Leadership: Lead and mentor a team of product managers... • Resource Management: Manage product budgets and resources... • Stakeholder Communication: Keep internal and external stakeholders informed... • Exhibit classic product management skills around identifying market requirements...
Requirements
• 10+ years of experience in product management, with at minimum 5 years in leadership roles, preferably within the workforce management, and / or related SaaS industries. • Proven experience in managing complex product portfolios, ideally within enterprise software or workforce optimization products. • Strong understanding of WFM concepts such as scheduling, forecasting, time and attendance, performance management, and resource planning. • Bachelor's degree in engineering and an MBA is a must. • Significant experience in business and commercial management roles is essential. • Strong analytical and quantitative skills; data and fact-based decision. • Hands-on experience in strategic planning and business case development
Benefits
• Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent • What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success. • Our commitment is to continue to keep our people healthy, focused, and inspire creativity. • Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). • Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. • We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. • Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. • We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. • We celebrate the >40 nationalities of team members that contribute to our success. • Ready for Exponential Career Opportunities? Apply now
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