Product Manager

March 25

Apply Now

Receive Emails with Similar Jobs

Calabrio, Inc.

WebsiteLinkedInAll Job Openings

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

Call Center • Customer Interaction • VoIP • Call Recording • Quality Management

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

We are seeking a creative, analytical, and detail-oriented Product Manager to join our conversation intelligence product team. • As the Product Manager, you will work alongside a team including a principal product manager, developers and designers to build and enhance our Omnichannel analytics, Desktop Analytics, Transcription, Sentiment Analysis, Summarization, and Call & Screen Redaction capabilities, with an emphasis on Omnichannel Analytics. • You will be required to advocate for the customer, leverage data-driven insights, and drive AI-enabled innovation within our product suite. • Collaborate cross-functionally with product managers, developers, QA, and UX designers to build and enhance conversation intelligence features. • Own the vision, strategy, and execution for Omnichannel analytics, Desktop Analytics, Transcription, Sentiment Analysis, Summarization, Call & Screen Recording Redaction. • Lead the product lifecycle from ideation to launch, including gathering and prioritizing product and customer requirements. • Develop and maintain a detailed product roadmap, ensuring alignment with the company's strategic objectives. • Conduct market research and competitive analysis to identify trends, opportunities, and threats in the analytics space. • Drive the development and refinement of key product features, ensuring they meet high standards of quality and usability. • Demonstrating deep empathy for our customers and understanding their diverse personas and roles. • Partnering with data scientists to improve accuracy, reliability, and performance of conversation intelligence solutions. • Defining and tracking KPIs to measure product performance and ensure continuous improvement. • Staying ahead of compliance and regulatory requirements for data security. • Driving alignment with go-to-market teams to enhance adoption and customer success.

🎯 Requirements

• Bachelor's degree in computer science, Engineering, Data Science, or a related field; MBA or advanced degree is a plus. • 5+ years of experience in product management, with a focus on data analytics, software, or technology products. • 2+ years of experience with Python, Excel, SQL. • Strong technical background, with the ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders. • Proficiency in agile development methodologies and experience managing product lifecycles in fast-paced environments. • Demonstrated ability to analyze data, derive insights, and make data-driven decisions to inform product strategy and development. • Excellent communication, collaboration, and leadership skills, with experience working cross-functionally across teams such as engineering, UX, sales, and marketing.

🏖️ Benefits

Our Power is Our People • Relentless Innovation: Kick status in the quo. • Customer Obsessed: Put the customer first. Always. • Results Matter: Take action that impacts. Every day. • Ignited by Our Diversity: Invite inspiration from everyone. What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!