Senior Success Enablement Manager

April 4

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Calix

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Calix is a company that provides a comprehensive broadband services platform for broadband service providers (BSPs) of all types. They aim to simplify, innovate, and grow BSPs through their Calix Broadband Platform, managed services like SmartLife™, SmartHome™, and SmartBiz™, as well as various software solutions. Calix's offerings cover network security, smart home automation, customer support, and marketing, among other areas. They enable their customers to improve network operations, engage subscribers, expand into new markets, and enhance service delivery through their intelligent connectivity solutions, software, and analytics. The company is dedicated to ensuring simple, efficient, and robust broadband services across communities, including telcos, cable operators, and municipalities.

GPON VDSL2 ADSL2+ Metro-Ethernet VoIP IPTV FTTH MSAP MSAN H.248 GR-303 10GE

1001 - 5000 employees

Founded 2000

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2009-08

📋 Description

• This is a remote role located that could be based anywhere in the United States or Canada. • We empower broadband service providers to transform their businesses and deliver exceptional customer experiences. • The Field Enablement Team plays a critical role in equipping the Success Team with the tools, content, and training they need to drive customer adoption, retention, and growth. • We are seeking a Success Enablement Senior Manager to lead strategic enablement initiatives that enhance the Success Team’s ability to engage customers effectively across all pillars of the Success team: Delivery, Guidance, Support, Education and Renewals. • This is a high-impact role requiring significant experience in enablement, customer success, and training program execution.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field. • 5+ years of experience in customer success enablement, sales enablement, or related roles within a B2B SaaS or technology company. • Experience supporting a Customer Success organization with structured enablement programs. • Strong communication and collaboration skills, with the ability to engage cross-functionally. • Proficiency with enablement and learning platforms, such as Seismic, Cornerstone, Spekit, Gong, Salesforce, Articulate, and Camtasia. • Ability to analyze data and metrics to assess enablement effectiveness and refine strategies. • Proven track record of managing enablement content and training programs that drive measurable success. • Experience in the broadband or software industries is a plus.