Bilingual IT Helpdesk Tier 2 (Spanish and English)
August 14
Description
• Staff an inbound team to support property staff and vendors • Inbound calls, Inbound chat/email/SMS, Escalations from Call Center • Create case, Initial triage and troubleshooting, Intermediate troubleshooting • Call Types: SSID, VLAN, DHCP, Firewall, Account, 802.1x, Bandwidth limiting, Portal changes/Experience changes, Combination of immediate and future requests, Network Outages/performance complaints Escalations • Internet (End-user account issues, Wifi issues, Vlan issues, Speed complaints) • CATV (Missing/Distorted channels, Channel numbering issues, STB MACD, Upgrades/Downgrades) • IOT and other similar services supported.
Requirements
• Strong knowledge of IT systems, including hardware, software, and networking. • Experience in troubleshooting and resolving complex technical issues. • Excellent communication and interpersonal skills. • Ability to work independently and prioritize tasks effectively. • Strong problem-solving and analytical skills. • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are plus • Associate's or Bachelor's degree in Information Technology or related field is a plus.
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