CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Helpdesk NOC - Bilingual Spanish & English
January 4
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Staff4Me is seeking a Bilingual Helpdesk NOC Analyst who is proficient in both Spanish and English. • Provide first-line technical support to ensure the availability and performance of our clients' IT systems. • Responsible for monitoring network performance, addressing incidents, and delivering exceptional customer service in both languages. • Monitor network operations and manage incidents through a ticketing system. • Provide bilingual technical support to clients via phone, email, and chat. • Troubleshoot and resolve issues related to networks, servers, and workstations. • Escalate complex issues while maintaining communication with clients. • Document all interactions and resolutions in the ticketing system accurately. • Conduct regular system checks and maintenance. • Assist in the development of technical documentation and procedures. • Work collaboratively to improve service delivery and customer satisfaction. • Participate in training sessions to stay current with industry trends and technologies.
🎯 Requirements
• Bilingual proficiency in Spanish and English. • Previous experience in a helpdesk or technical support role. • Strong analytical and problem-solving abilities. • Excellent communication and interpersonal skills. • Basic understanding of networking principles and IT systems. • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. • High school diploma required; Associate’s or Bachelor’s degree in a related field is preferred.
🏖️ Benefits
• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.
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