CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
ScienceLogic Developer
August 20, 2024
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Design and develop custom components and integrations using the ScienceLogic platform. • Collaborate with clients and stakeholders to gather requirements and define solution architectures. • Implement and configure monitoring policies and alerts based on client needs. • Create custom dashboards and reports to visualize and analyze monitoring data. • Integrate ScienceLogic with other systems and tools used in the client's IT environment. • Perform troubleshooting and issue resolution related to ScienceLogic implementations. • Stay up-to-date with the latest features and updates in the ScienceLogic platform. • Provide technical guidance and support to clients and internal teams.
🎯 Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field. • Proven experience in designing and developing solutions using the ScienceLogic platform. • Strong knowledge of ScienceLogic architecture, components, and capabilities. • Experience with scripting languages like JavaScript or Python for customization. • Understanding of IT monitoring and management concepts and tools. • Ability to gather and analyze requirements and translate them into technical solutions. • Good problem-solving and troubleshooting skills. • Excellent communication and collaboration skills.
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