CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Scrum Master
June 7, 2024
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Description
• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospective meetings • Guide and coach the team in Agile/Scrum practices and foster a productive and positive team environment • Work closely with product owners to ensure the backlog is well-groomed and ready for the next sprint • Identify and remove impediments to the team's progress • Use Jira to track and manage project progress, ensuring transparency and accurate reporting • Promote continuous improvement and help teams increase their velocity and efficiency • Assist in user story definition, backlog refinement, and prioritization of work • Ensure that the team adheres to Agile principles and best practices • Foster a culture of open communication and collaboration within the team and across the organization • Work with stakeholders to communicate project status, progress, and any risks or issues
Requirements
• Bachelor's degree • 5+ years of experience in software development with a strong understanding of Agile methodologies • Proven experience as a Scrum Master in a software development environment • Proficiency in using Jira for Agile project management • Strong problem-solving skills and the ability to remove impediments • Excellent communication, facilitation, and interpersonal skills • Ability to coach and mentor team members in Agile practices • Strong organizational skills and attention to detail
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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