CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Spanish Bilingual Wifi Support Engineer
March 27, 2024
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Provide technical support and troubleshoot wifi network issues for clients. • Ensure the stable and optimal performance of wifi networks. • Configure and manage wifi access points, controllers, and related network equipment. • Perform site surveys to assess wifi coverage and identify potential issues. • Analyze and resolve network connectivity and performance issues. • Collaborate with network engineers and other stakeholders to integrate wifi networks with existing infrastructure. • Stay up-to-date with the latest wifi technologies and solutions. • Maintain documentation of network configurations, changes, and incidents. • Provide training and technical guidance to clients and other team members. • Conduct regular performance monitoring and reporting of wifi networks.
🎯 Requirements
• 3-5 years of experience as a Wifi Support Engineer or similar role. • Experience with Ruckus is a must • Previously worked with Guestek • Strong knowledge of wifi technologies, protocols, and standards. • Experience in configuring and managing wifi access points, controllers, and related equipment. • Solid understanding of network security principles and best practices. • Proficient in conducting site surveys and performing network troubleshooting. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work well in a team and collaborate effectively with stakeholders. • Relevant certifications such as CWNP, CCNA Wireless, or similar are preferred. • Bachelor's degree in a related field such as Computer Science or Network Engineering.
🏖️ Benefits
• Competitive salary • Comprehensive benefits package • Opportunities for professional development • Collaborative and supportive team environment
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