Tier 3 Engineer

3 hours ago

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Description

• Provide real-time assistance to T2s, PNOCs and handle escalated calls • Work on Escalations, contact properties, troubleshoot and resolve outstanding issues. For cases escalated from PNOC and tech or onsite help is necessary, NOC will send an email to the property, explain the issue and recommend sending a technician to troubleshoot or replace the faulty piece of equipment. • Work on Circuit Cutover • Work with ISP to test their circuit and make sure that the entire IP block works and that the property is receiving correct/proper bandwidth. • Work with vendors to get their devices configured for the new circuit, i.e. time clocks, Marriott routers. • Work with our technician to run a cable from the new circuit to the core switch. • PMS, Portal page implementation and troubleshooting including access code creation. • Work with Tech Dispatches related to: • PMS troubleshooting • Wifi survey • Troubleshooting related to 3rd party vendors (GRE, phones, conference, BO and other services like chip n pin, pay@table etc). This includes cable run issues and firewall install/troubleshooting due to issues affecting 3rd party services. • Repeat dispatches - any PNOC dispatches that were unresolved during the first visit due to insufficient troubleshooting or cases escalated to vendors (aruba/ruckus) • Work on SSID requests, conference issues and other special requests • Provide necessary analysis, aggregation and correlation of data, application logs, syslogs to isolate and identify faults in the production infrastructure (both wired and wireless). • Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network.

Requirements

• Preferrably Tier3 in-house passer • With Ruckus certifications (RIXCI, RAZSA)