CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Virtual Insurance Verification Officer
January 24
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Answer questions regarding the practice. • Efficiently and accurately obtain verification of benefits and authorizations for multiple clinics. • Demonstrate excellent customer service while multitasking. • Maintain a well-lit professional office setting with high-speed internet and a quiet work environment. • Exhibit a high level of professionalism and work ethic. • Answering phone calls and addressing patient questions. • Verifying appointments and ensuring proper patient information. • Checking benefits and verifying insurance policies.
🎯 Requirements
• Experience with benefit verification and authorization. • 2+ years of Medical Front Office experience. • Outpatient rehab office experience preferred. • Proficient computer and typing skills with software knowledge. • Exceptional written and verbal communication skills. • Excellent customer service skills with formal training. • Ability to handle inbound and outbound calling. • Ability to work independently and take initiative. • Strong organizational skills and ability to multi-task in several EMR systems simultaneously. • Ability to deal with patients and clients in a caring, respectful, warm, and empathetic manner. • Minimum of 2 years of experience in an insurance role within a medical office environment. • Ability to maintain a calm, professional demeanor in difficult situations. • Strong collaboration, facilitation, and communication skills.
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