VP of Operations

10 hours ago

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California Medical Evaluators

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QME Practice Management • AME/QME/IME • Fitness for Duty Evaluations • Disability Evaluations • Deposition Preparation

51 - 200

💰 $6.4M Private Equity Round on 2017-03

Description

• Oversee all contact center operations functions to ensure optimal delivery to the entire customer base • Establish and direct the strategic vision and objectives for MDpanel Care Team enterprise wide • Develop and maintain relationships with all contact center vendors to drive performance and excellence • Evaluate and trend grievance information, training evaluations, as well as provider and customer surveys to establish baselines • Hire, train, and manage the MDpanel Care Team – developing SOPs and best practices which they will be required to adhere to

Requirements

• Bachelor’s degree in business administration, health administration, information technology, or related field • Experience in building and implementing contact center processes and procedures • Minimum of 6 years of proven leadership experience leading contact center operations for a services-based business • Excellent communication skills for presenting data insights and performance to non-contact center leaders • Advanced skills in critical decision making • Strong attention to detail and commitment to quality • Ability to work collaboratively in a cross-functional team environment • Strong problem-solving skills and ability to think analytically