Canny is a comprehensive customer feedback management platform that enables businesses to gather, analyze, and prioritize user feedback to make informed product decisions. The platform provides tools for feature request management, idea management, and roadmap planning, allowing companies to collect and organize feedback in a centralized location. With integrations to project management and customer support tools, Canny streamlines feedback processes and helps teams prioritize customer requests effectively. It features AI-powered capabilities to automate the feedback capturing process and enhance productivity. Trusted by numerous companies, Canny enhances product development by turning feedback into actionable insights, improving customer engagement and retention.
3 days ago
Canny is a comprehensive customer feedback management platform that enables businesses to gather, analyze, and prioritize user feedback to make informed product decisions. The platform provides tools for feature request management, idea management, and roadmap planning, allowing companies to collect and organize feedback in a centralized location. With integrations to project management and customer support tools, Canny streamlines feedback processes and helps teams prioritize customer requests effectively. It features AI-powered capabilities to automate the feedback capturing process and enhance productivity. Trusted by numerous companies, Canny enhances product development by turning feedback into actionable insights, improving customer engagement and retention.
• Thousands of companies build better software products with the help of Canny’s customer feedback platform. • As a Software Engineer at Canny, you will play a central role in shaping our product's future, building new features, and refining our platform to offer an unparalleled user experience. • Collaborate with the product and design teams to develop and implement new features that address user needs. • Optimize and refine existing code to improve performance, scalability, and maintainability. • Troubleshoot, identify, and resolve software defects to ensure a smooth user experience. • Participate in code reviews, fostering a culture of quality and collaborative learning. • Keep up-to-date with industry best practices and technologies to maintain Canny’s edge in the market. • Contribute to technical documentation, ensuring ease of use and understanding for future reference.
• 3-5 years of professional, full stack software engineering experience. • Production experience with JavaScript and/or TypeScript, React, Node.js, MongoDB, AWS. • Strong written and verbal communication skills • You are self-motivated and have strong organizational skills • A collaborative spirit, adept at fostering relationships with the product, engineering, and customer-facing teams. • Experience working autonomously and as a part of a small, preferably remote, team. • You have demonstrated the ability to onboard and integrate with an organization long-term: within the last 5 years, you've worked at one company for at least 2 years • Bonus: Experience building enterprise and/or SaaS software
• Base salary, competitive in all major cities • Bonus program (8% of base salary, varies on performance) • Regular Compensation Reviews (conducted semi-annually) • Equity grant (RSUs) • 20 paid vacation days, 15 paid holidays, and unlimited sick leave. • Benefits: medical, dental, and vision insurance • In-person team retreats twice a year
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